Refund policy

Return, Exchange & Refund Policy

At Pretty Little Lady, we strive to ensure that every purchase meets your expectations. Please read our policy carefully before making a purchase.

Exchange Eligibility

We offer exchanges within 7 days of delivery for eligible products.

To qualify for an exchange:

  • The item must be unused, unworn, and unwashed.

  • Original tags, labels, and packaging must be intact.

  • The item must not show signs of wear, damage, stains, perfume, deodorant, makeup, or washing.

  • Proof of purchase/order confirmation must be provided.

Exchange Process

To request an exchange, please contact us at customersupport.pll@gmail.com within 7 days of receiving your order.

Once approved:

  • Customers are responsible for shipping the item back to our warehouse.

  • The product will undergo a quality inspection upon receipt.

  • If approved, the requested exchange will be processed subject to stock availability.

Pretty Little Lady reserves the right to refuse an exchange if the returned item does not meet the above conditions.

Refund Policy

Pretty Little Lady does not offer cash refunds for returned products.

Where a refund is approved, it will be issued exclusively in the form of Pretty Little Lady Store Credit (Gift Card).

Store Credit:

  • Is valid for 6 months from the date of issue.

  • Can be used on future purchases at prettylittlelady.shop.

  • Cannot be redeemed for cash.

  • Cannot be transferred to another person.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing customersupport.pll@gmail.com along with:

  • Order number

  • Photographs of the item

  • Photographs of the packaging

Upon verification, Pretty Little Lady will provide a replacement, exchange, or store credit at its sole discretion.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return, exchange, or refund:

  • Sale items

  • Clearance items

  • Promotional purchases

  • Gift cards

  • Customized or personalized products

  • Products damaged after delivery due to misuse or improper handling

International Orders

We do not supply internationally at the moment.

Cancellation Policy

Orders may only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return, Exchange & Refund Policy.

Contact Information

For all return, exchange, and refund requests, please contact:

Pretty Little Lady
Email: customersupport.pll@gmail.com

Registered Address:
Plot No. 262, Block N, Pocket O, Sector 1, DSIIDC, Bawana, New Delhi – 110039, India